Until 30 days prior to the start of the tour, refunds will be issued minus a 30% handling fee.
For requests within 30 days of the tour, refunds will be issued minus a 50% handling fee.
No refunds will be issued for requests made on or after the tour start date.
We do not offer exceptions for medical or other emergencies. Any bus or ferry cancellations made during the tour will not be refunded.
Refund requests must be made in writing to tours@LMB.org. Refund checks or credits will not be issued until a written request is received by LMB. Due to limited staffing, refund requests made within 30 days of the tour may be held for processing until the conclusion of the tour.
No refunds will be issued for the following reasons:
- Participant arrived late to the tour.
- Participant was asked to leave the tour for safety or behavioral reasons.
- Participant paid for food, lodging, or side trips which they did not use.
Additionally, participants who purchase an LMB membership with their registration and then cancel will not have their membership fee refunded.
LMB reserves the right to cancel tours due to low enrollment or other reasons, in which case the participant’s fees will be refunded in full.
Riders may choose to receive a credit equal to their full registration fee minus a 10% handling fee, to be used on another open LMB tour in the current or following tour season. Riders will be required to pay any difference in fees from tour to tour or year to year. After one year, this credit will expire.
Credit can be requested at any time up to the tour start date. The handling fee will remain at 10% no matter when the request is made.
Requests for tour credit must be made in writing to tours@LMB.org.
Riders who are unable to participate in the tour may transfer their spot to another rider. Until 14 days prior to the start of the tour, LMB will permit transfers for any reason. Transfers between registrants are only allowed within the same calendar year for the same tour.
Both riders must notify LMB of the transfer in writing. The name of the original rider and their registration details along with the substitute rider details must be emailed to tours@LMB.org prior to the tour.
If any side trip, transportation, or upgrade options are desired by the new rider which was not included in the original rider’s registration, they may purchase these options by visiting LMB.org/tours and navigating to their tour of choice.
In the case of transfers within 30 days of the tour, LMB cannot guarantee the correct t-shirt size for the substitute rider.
In the event that a ride fills and a waitlist is being maintained, no transfers will be permitted.